Getting started
Sign in and recover your account
Find your workspace, reset a password and use your authenticator or recovery codes.
3 min read Last reviewed
On this page
Sign in to your own account
- Open the BelivrHQ sign-in page and enter the email associated with your staff account.
- Enter your password. If prompted, use the code from your authenticator app or the available recovery-code option.
- Check the name and church shown in your workspace before entering records.
Forgotten your password?
- Choose Forgot password on the sign-in page and enter your account email.
- Check your inbox and spam folder. Follow the recovery link, choose a new password and sign in again.
- If the link has expired, request a new one. Use the newest recovery email.
Still unable to sign in?
- For a lost authenticator, use an unused recovery code if you have one. Do not share recovery codes in chat.
- A church administrator should check whether your staff account is active and has an assigned role.
- When a paid church subscription expires, you can still sign in to view and export records within your permissions. Changes remain blocked until a church administrator renews through Plan & Billing.