Troubleshooting
Work offline and reconnect safely
Understand saved drafts, pending sync and what to check before retrying.
3 min read Last reviewed
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What to expect offline
The offline workspace supports the workflows and records made available there. It is not a complete offline copy of every page. Open and prepare the available offline workspace while connected, and use a trusted device.
Reconnect and review pending work
- Keep the same browser and account while you have pending offline work.
- Reconnect and open the offline workspace or sync controls.
- Review which items were saved, which remain queued and which need attention.
- For a rejected item, correct the stated problem before retrying. An expired subscription or allowance limit can prevent a new record from syncing.
- Confirm the final record in the online workspace before discarding a draft or entering it again.
Protect unsaved work
Do not clear browser storage, reinstall the app or switch devices to resolve a sync error while important drafts remain on the original device. Ask your administrator for help and keep a note of the error without copying confidential records into a support chat.